iq77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how iq77 ("iq77," "we," "us," or "our"), the operator of the online gaming platform at iq77.asia, collects, uses, stores, and shares personal information about you ("Player," "User," or "you") when you access or use our services.

iq77 is a PAGCOR-licensed online gaming operator serving Filipino players across the Philippines — from Metro Manila and Cebu to Davao, Iloilo, and beyond. We take our obligations under the Philippine Data Privacy Act of 2012 (Republic Act 10173) seriously, and this Policy reflects those obligations in plain language you can actually understand.

By registering an account or otherwise using iq77.asia, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, please discontinue use of the platform.

This Policy should be read alongside the iq77 Terms & Conditions and Responsible Gaming Policy.

2. Data We Collect

iq77 collects personal data from you in the following categories and circumstances:

2.1 Registration Data

When you create your iq77 account, we collect:

• Full legal name
• Date of birth (for mandatory 21+ age verification)
• Email address
• Philippine mobile number
• Username and encrypted password
• Residential address (for identity verification)

2.2 Identity Verification Data

To comply with PAGCOR requirements and Philippine AML regulations, iq77 is required to verify your identity before enabling real-money gaming. This may involve collection of:

• Government-issued photo ID (e.g., PhilSys, SSS, UMID, passport, driver's licence)
• Proof of address documents
• Selfie or live photo for biometric comparison purposes

2.3 Transaction Data

• Deposit and withdrawal history, amounts, and timestamps
• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name) — iq77 does not store full bank account numbers or card numbers
• Bonus redemption records

2.4 Gaming Activity Data

• Game session data including game type, duration, stakes, and outcomes
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)
• Account login history and session timestamps

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens (see Section 6)

2.6 Communications Data

• Records of live chat, email, Messenger, and Viber communications with iq77 support
• Survey responses and feedback submissions

3. How We Use Your Data

iq77 uses the personal data we collect for the following purposes:

• Account creation and management: To register, verify, and maintain your iq77 player account.
• Age and identity verification: To ensure all players are 21 years of age or older, as mandated by PAGCOR.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver bonuses and promotional offers.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised account access.
• Regulatory compliance: To fulfil our obligations under PAGCOR licensing conditions, Philippine AML law, and the Data Privacy Act of 2012.
• Customer support: To respond to enquiries, resolve disputes, and manage account issues submitted via live chat, email, Messenger, or Viber.
• Responsible gaming: To monitor gaming activity for indicators of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyse aggregate usage data, improve our games and user interface, and fix technical issues.
• Marketing communications (opt-in only): To send promotional emails, SMS notifications, or push notifications to players who have explicitly opted in to receive marketing communications from iq77. You may withdraw consent at any time.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, iq77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and iq77 (i.e., operating your player account and providing gaming services).
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) requirements, and other applicable Philippine laws.
• Consent: Processing for marketing communications and certain optional data uses, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests do not override your fundamental privacy rights.

5. Data Sharing & Third Parties

iq77 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data with third parties only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, solely for processing deposits and withdrawals. Each processor operates under its own privacy policy and applicable Philippine financial regulations.
• Identity verification providers: PAGCOR-compliant third-party KYC (Know Your Customer) services used to verify age and identity documents.
• Game providers: Certified game software providers whose titles are available on the iq77 platform. Game session data may be shared to deliver gameplay and calculate game outcomes.
• Regulatory authorities: PAGCOR and other relevant Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Professional advisers: Legal, accounting, or auditing firms engaged by iq77, bound by confidentiality obligations.

6. Cookies & Tracking Technologies

iq77.asia uses cookies and similar tracking technologies to operate the platform and improve your experience. The types of cookies used include:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, login state, and security cookies. These cannot be disabled without breaking core functionality.
• Functional cookies: Store your preferences such as language settings, lobby layout, and recently played games.
• Analytics cookies: Collect anonymised, aggregate information about how players use iq77.asia to help us improve the platform. No individually identifiable data is shared from analytics.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious account activity.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing iq77, though some functional features may be limited.

7. Data Retention

iq77 retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law.

• Active accounts: Personal data is retained for the full duration of your active iq77 account.
• Closed accounts: Following account closure, transaction records, identity verification documents, and gaming activity logs are retained for a minimum of five (5) years in accordance with Philippine AML regulations and PAGCOR licensing requirements.
• Support communications: Retained for three (3) years following the resolution of the relevant enquiry or dispute.
• Marketing data: Retained until you withdraw consent or request deletion, at which point we will process your request within 30 days.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

8. Data Security

iq77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and iq77 servers
• Encrypted storage of passwords using industry-standard one-way hashing algorithms
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments
• Intrusion detection and monitoring systems on all production servers
• Segregated storage of player funds and personal data

While iq77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, iq77 will notify affected players and the National Privacy Commission of the Philippines in accordance with applicable law.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by iq77:

• Right to be informed: To be told what personal data iq77 holds about you and how it is used — which is the purpose of this Policy.
• Right of access: To request a copy of the personal data iq77 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data, subject to iq77's legal retention obligations (see Section 7).
• Right to data portability: To receive your personal data in a structured, commonly used format where technically feasible.
• Right to object: To object to processing of your personal data for marketing or profiling purposes.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact iq77's Data Protection Officer at [email protected]. We will respond to all data rights requests within 30 days of receipt.

10. Children's Privacy

iq77 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user under 21 has registered an account, we will immediately close that account, void any associated transactions, and delete or return all associated personal data in accordance with applicable law.

If you are a parent or guardian and believe your child has created an iq77 account, please contact us immediately at [email protected].

11. Changes to This Policy

iq77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or through a prominent notice on iq77.asia at least 15 days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the iq77 platform after a Policy update constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

12. Contact Us

For any privacy-related enquiries, data rights requests, or concerns regarding this Privacy Policy, please contact the iq77 Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on iq77.asia — in English and Tagalog
• Messenger / Viber: iq77 Official page

We aim to respond to all privacy enquiries within 5 business days and to fulfil all data rights requests within 30 days of receipt, in line with the requirements of the Philippine Data Privacy Act of 2012.